Yan Z.

I would give the company 0 star if I could. I purchased some "flower cakes" a few days ago, knowing that the expiration date is August 4,2024. My son and I ate 2/3 of cakes yesterday before I saw the mold inside. I immediately posted a review on the product listing, attached a photo of the moldy cake and asked people not to buy it. I then emailed the customer service.
I've been having stomach cramps since last night!
The customer service replied today and here is the response: sorry for the inconvenience. We issued a refund for the product. I cannot believe they downplayed the issue so shamelessly! It's a lot more than an "inconvenience". It is a food safety issue and a food poisoning case!
I then checked the product listing and it's still being sold. I also realized that I can only see my review when I log into their app or website. My friends and other people cannot see it. I cannot believe Yami hid my review and is still selling the product!
I will never purchase from Yamibuy again! Please stay away from it!