I'd purchased a vps plan on 18th sept, tried to setup 3 times but always returned with some error. The first time issue with root access, 2nd time issue with outdated command and third time with securing vps,
I give up after 3rd attempt and wanted to cancel the vps, but their cancel form always returned with error.
Then i'd opened support ticket to cancel the order, they replied after 3 days "Please note that we offer the refund only if there are any hardware faults"
I explained then next day they replied "Our billing team has reviewed your refund request and we regret to inform you that you are not eligible for a refund."
Their stupid server not workings and now they don't refund for it too.
I lost my money but you better be careful.