Yasser N.

Try to avoid this airline at any cost
Rude unprofessional staff
The lady on the boarding gate selected me from entire row of non priority passengers to check the size of hand luggage claiming it is not fitting the box for small hand bag. When I told the lady that the other passengers are having the same size and they were not checked. She stated that she knows how to do her job.
When we tried to take her name to send a complaint regarding her discrimination, she turned mad and cancelled our flight.
I booked other flight for my family back to Vienna and stayed in Lisbon airport for 12 hours.
By the way, we carried the same hand luggage from Vienna to Lisbon with no problem. When I stated this to the lady, her answer" I do not mind, we are different staff"
An evident discrimination and unprofessional biased selection of one family from 300 passengers carrying the same hand-luggage.
You can call this discrimination because of our Arabic background
I will never stop warning people from those pirates.