I'm glad to see that I'm not the only customer with the same issue. Somebody needs to do something about it. After I placed my original order, they sent I guess a replenishment which I never received. So when I saw the charge in my credit card I disputed and the bank got me my mi ey back and now they still want to tell me that so have to pay the Balance for something that I never received. They are reporting me to a collection agency still. Never seen that with any other company in my life. They are nothing but a scam