Yesenia P.

I can honestly say their customer service was fantastic. The two reps that I spoke with were very empathetic and as helpful as they could be given their limitations. Our order remained in "label created" status for 8 business days (10 days total) and all they could do was offer to cancel our order and refund us our money. So we took that option and they processed it immediately. Unfortunately, we are super low on our dog's food and now have to get our order directly from the vet which costs more money, but in the end I think it will be our method of purchasing her special low fat diet food going forward even at the higher cost. At least we will have the food in hand at time of purchase.