Yevgeniya S.

This review is about our unfortunate experience with bookvip.com and 2 Cancun resorts that literally ruined our vacation, my birthday and our naive expectations this July.
It is mainly about Villa Del Palmar, a timeshare scam company that will try to rip you off. They have contract with bookvip.com that will offer you $99 5 day/6 night accommodation in "all inclusive resort". BEWARE! It is a trap and huge scam! Eventually this $99 stay will come up to almost $400 with all additional fees here and there. What is the most frustrating you will be placed in the worst resort (can't even call this place a resort) in Cancun which will be not all inclusuve, you will be placed in the outdated, dirty, mold smelling room with no room service and the worst or should I say absent customer service at resort with terrible tasteless food, non English speaking personnel, rats on the property and high risk of getting either stomach flu or food poisoning which all our family eventually got. Remember the name of this stinky place OASIS CANCUN LITE or OASIS CANCUN GRAND which is the same thing. STAY AWAY and save your vacation. THE WORST resort in Cancun!
The purpose of this so called deal is to take you to their time share presentation which by the way is held outside of Oasis Cancun which is understandable. I don't think there is still a fool born on this planet who would buy a timeshare in this hell spot. To get to their presentation you will have to take about 30 minute taxi drive to almost Isla Blanca, scarcely populated area which looks like ghetto place when you drive closer to it.
When you get to the spot they will take you to the breakfast buffet and start showing the property and the rooms. When shown on the contrast with stinky Oasis Cancun, their property Villa Del Palmar looks great, but they do it on purpose just to play on that contrast. If you look closer there is nothing really special about that resort, there is almost no entertainment for the guests, you can't get out of the hotel for a walk because it is in a ghetto area and it is not all inclusive (all inclusive option will cost around $100 per pay per person, for a family of 4 that will be $400 and that does not include the accommodation), the ocean is dirty. Every time you will eat in one of the restaurants they will bring you a check to sign, even if you paid for all inclusive package. The money they charge for their average timeshare package is way too much and is literally a rip off. When we added all the numbers, the amount was close to $5000 per year and that was excluding food and airfare fees. You can find much better deals for this kind of money and not be stuck to one resort. Anyway we made a mistake and purchased their timeshare mainly because it was my birthday and we did not want to return to that awful Oasis Cancun Lite with 2 kids. We were also promised that if we became their timeshare members, they would give us a bedroom suite on their property for the rest of our stay in Cancun plus all inclusive package. That was another reason we got persuaded to buy. When we slept on it and added all the numbers we understood we made a huge mistake and on the 2nd day of our stay their we decided to cancel. We carefully read a contract and one of the provisions in it was that you can cancel within 5 business days after your purchase. PLEASE KEEP THAT IN MIND AND DO NOT BELIEVE THEM IN THEY TELL YOU OTHERWISE! You can cancel if you wish so.
So we came to their office and let them know we wanted to cancel. Of course they said that our package was not eligible for cancelation. Yeah right! It is all there in writing! After a couple of hours and talking to at least 5 different people they finally agreed to proceed with cancelation however! With one condition. We were supposed to pay $1200 for 2 nights we spent in their resort! $1200! Unbelievable! So we had no choice but to pay this crazy amount. We were happy to get rid of this time share. We were also told that unfortunately we had to go back to Oasis Cancun Lite and all of a sudden nobody was so friendly anymore. They said we could still stay on the property till the end of the day and continue taking advantage of all inclusive package we paid $600 per day. Ok, we decided to stay at the pool, ordered lunch (2 salads, guacamole and 1 cheese pizza) and at the end of the day we were approached by one of the waiters who asked us to pay $90 for our lunch because as he said all inclusive deal was over at 3 PM and we ordered a little later than 3. Ridiculous!
So please beware and stay away from these guys!