Yilian A.

Location: FAIRVIEW MALL, North York, ON
I have jus had an awful customer service experience at this location… this employee said her name is Adriana, she also said she is the manager (after she had already offered me if I wanted to speak with one)

The whole situation could have been resolved by saying: "when using PayPal method, the physical store has not means to issue a refund SO the return needs to be requested online, the order needs to be mailed and then I will get the refund" THATS IT! THIS COULD HAVE BEEN A VERY SHORT CONVERSATION. I found this out online in one minute, after I left the store.

So now, the story/context:

I walked in the store, no one acknowledged me, this employee was not wearing a name tag, I was waiting by the cashier desk for few minutes when another customer ready to cash out yells at this employee (that she said to be the manager)
She goes straight to cash out this person that came after me, I kept waiting, I didn't say a thing.

She proceeds to grab my package and rudely asks me the returning information they need. No greetings, no smiles, nothing, which is odd at the Canadian retails stores. Fine.

She procedes to tell me that, because I paid with PayPal, there is no refund option for me and so my options where gift cards or store credit…

I explained I needed the money back… so she repeated the same options, I repeated I needed the money and how could we find out a way of doing this, to this she YELLED "I am just gonna give you your stuff back since I have explained your options and you don't want any"
After some more back and forward she THREW me my items like they had NO VALUE, I asked for a bag, she yells (again) I don't have a bag, I said: "I can't take my clothes like that" so she YELLS again to the other employee to bring her a "GARBAGE BAG" from the back (attached pictures of what I took back home)
She kept repeating the words "GARBAGE BAG", as if she had some sort of complex and wanted me to feel embarrassed
She keeps yelling: "bring GARBAGE BAG from the back", "here is the GARBAGE BAG", take it, that's her stuff and you can put it in the "GARBAGE BAG".

She showed like the brand Suzy Sheir has no value, she gave me the impression that she can get away with this treatment, she has no respect for the brand.
She is the the face of this store location and she is the most unhappy, rude, arrogant, person I have ever met. She was not well informed of the services of the store, she straight forward sounds ignorant. I do not align with the values that this brand portraits and

Waist of money and time. Regret my husband and I ever registered and tried here. We have unsuccessfully tried to get our money back. Simon Cole our agent disappeared after two phone calls (that he made out of the scheduled time). Seriously, no energies to continue the list. I hope we could make it viral so more people wont fall for this.