Yolanda C.

The customer service doesn't protect the consumers interests.
You can easily fall into scams posted on this website.
When the merchant doesn't honour the deal posted on Living Social, or claimed that Living Social is not presenting the information correctly, Living Social refused to deal with it for the customer.
You can only fight it out with the merchant yourself.
Not review of merchant function available on the website either. Basically, the merchant can keep scamming people until the end day of their posting on Living Social, and Living Social takes no responsibility.
Issue resolution process is also just copy-and-paste answers. No details provided, and no reasons if they reject your refund.
Out of all the coupon websites, this has to be one of the worst ones. Don't get tricked by its look on the surface.

Customer service team does not protect consumers' interest. Once you bought the vouchers, regardless of the misrepresentation of the information, or terms not included in the fine print, you are left alone to deal with the possible scam that Living Social has led you into.
As a customer on Living Social, your right is not being protected, nor being honoured.
I have purchased a two-hour moving service voucher from living social. When I called the merchant, the merchant said, they have told Living Social plenty of times, their condition on the service is a minimum of 4 hours of booking. And Living Social didn't put that in the fine print, and didn't even put down the hourly rate after 2 hours for them.
They refused to honoured the voucher and asked me to go to Living Social for refund.
Living Social's excuse? We have already paid the merchant. You cannot have your money back. The merchant is tossing me to Living Social, and Living Social is tossing me back to the merchant.
If it is a problem between Living Social and the merchant, shouldn't we, as customers, not get stuck in the middle with a $#*!ty deal?
If the deal wasn't honoured by the merchant, shouldn't Living Social refund all the money to the customers who already purchased the voucher, and discontinue their business with the merchant?