Yolanda L.

On 1/26/24 I authorized a payment 0f 52,00 on behalf of my sister to GO GO Grandparents in which I believed to be a one time payment using my debit card. The business continued to use my debit without my authorization and when I called to inquire about it. I was met with a hostile supervisor that was so unprofessional that I was in shock. I was told on the phone that the charge was $52.00 but then when money was drawn from my account it was 59.94. The business attempted to charge my card again for $29.99 a few days later. GO GO Grandparents attempted to withdraw reoccurring payments from my debit card without authorization but my financial institution declined. The whole process on the phone was so drawn out that I was exhausted when I finally had my credit card removed from their records.