Yolanda V.

I love target.com! Easy to navigate. I placed an order 2 days before Christmas part of it I picked up it store and they had it ready and waiting when I got to the store. The rest had to be shipped since they don't sell some items it store only online. Order was to be delivered Dec24 after 4pm. I got an email saying shipping would be delayed by a few days and my order would not be in on time for Christmas, but to my surprise it was delivered on dec 24 by 9am. Target made sure we got my order it on time. Had a great Christmas day thanks to target services.

Shopped online for my kids school clothes and spent $49.32 after coupons codes. The Kohl's website says as long as you are within $3 of the amount required for the Kohl's cash incentive, customer will still get the Kohls cash. When I asked online customer service I was told I didn't get it because I did not earn it with my purchases. So I checked the help menu on Kohls site and it told me the same thing about as long as I'm within the $3 limit I should have gotten my reward for purchase. So again I got ahold of online customer service and asked for my Kohls cash again. This time I was told that no I still didn't earn it with my purchase even tho I mentioned the within the $3 limit part, this time I was told that they don't know where I saw that but it was not on a kohls website because they do not do that but if I still felt like I was owed then they would put a 10% discount on my account for my next order. I got frustrated and told them they were acting as if I was trying to scam them or something and I wanted to speak with a manager. I was emailed back by someone else who was a manager and that person was even worse the other people I tried to get to correct the situation prior. Finally I had enough of the online reps being rude and disrespectful and called customer service. The phone representative was so much better very polite and helpful. He gave me a $20 credit to my account and a 15% discount with next purchase. Unfortunately after I had so much problems with the online site that it has made me not even want to take my business to their store anymore. I loved this store before this happened. It was unfortunately a very frustrating experience and the people treating customers that way online or other wise is extremely bad for any business. One rep I could have dealt with but in all there was 4 extremely rude and unprofessional employees I had to deal with before the phone rep who resolved the problem. He also said he would send it to his boss with a priority message about what had happened because that is not how they are trained or allowed to treat customers by policy. Phone rep was great tho but online service needs better monitoring and management.

Had to have work done to replace gear shifter. When it was returned 3 weeks later and I had rented a car during that time. The dash was clearly not installed correctly. Had gap's around stereo, a button was not put thru a hole on the clear plastic in front of the gauges, and was bent down and broken. Speedometer did not work, when drivers side door is opened sometimes it triggers my windshield wipers to turn on and the stereo started glitching out. When i took the van back to get things checked out, they reassembled the dash the right way but said they found nothing wrong with how it was installed so they couldn't figure out what was wrong and they didn't know what to tell me. Then I discovered that the last time they had my van they didn't even install the shifter correctly the knob and button slip right off. Service dept manage said he would pay to fix the shifter and would order it and call me when it came in. 3 months later and a few calls it the manager and giving my phone number each time with I'll call u when the part is in. Still no phone calls, emails, or anything else.

Have had great service with everything from exploring amazon.com to delivery of item.

There's been a few times that I sent my stuff in and knowing that there shouldn't have been anything wrong with majority if items cuz they were never used but even tho brand was accepted they said it was rejected for staining or dsmage and they Dont pay like wut earning estimator advertises. Is misleading and I have to watch wut I send in cuz they short me on a lot of items. Disappointing!