Youra M.

Wow, I can't believe I didn't see these reviews before I ordered from this shady website. I ordered an expensive dog crate cover for the crate in our LR. A few days later, I realized I really don't need it, so I emailed (first method of contact listed on pro kennel site is the *******@prokennel.com address I used) and asked for them to cancel the order. No response. A few days after that, I finally got the order confirmation (wtf?) so I emailed again. No response, so I called. The service reps are *horrible*. I sensed they were trained to give people a really hard time when they wanted to return things. "Why, what's wrong with it" is one of the questions I was asked. "I just don't need it after all" was apparently not an acceptable answer. I was told the owner would call. She eventually did, and she was equally unpleasant. I played phone tag for a few days, and had more unanswered emails and more defensive customer service reps, and finally I decided to just file a complaint with the BBB. That got her attention and I had my money back within an hour.