Yuan S.

Shandong Junhe Instrument Co is a chinese company that sells hydrogen inhalation machines. Their customer service seems to be okay, at least they make a pretty good first impression, but don't be fooled. Their main interest is to sell, and to convince you to buy. Once you have bought one of their machines, the drawbacks become clear. First, totally inadequate manual and incomplete information on how to use the machine. Second, quality is poor. The machine will last just over a year. When you have questions, because you don't understand why the machine is leaking and how to fix it, you may get one polite but incomprehensible reply and that's it, good luck with that! I spent 717 USD for a now useless machine. Likewise, all my purchases from chinese companies have turned out to be disappointments. To sum it up: poor quality, poor service, no warranty.

I bought 4 Air Purifiers from AugienB. Two of them showed a defect within a few months. They make a noise like an old vacuum cleaner. AugienB's reply was: "We are just the retailer, we do not repair products. Try to disassemble the product yourself or go to a local repair shop." I asked what type & size screwdriver I would need to do this, but they didn't even know that much! Despite their own words: "If you are dissatisfied, please don't leave a bad review, but get in touch and we will do our utmost to solve the issue." Obviously, these are just idle words.