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I ordered some items from this website. Received the wrong item. Reached out to them via email and followed their process to request a replacement of my wrong item. It has been many days and I have received 0 response. Emailing them is the only way to get to them... no phone number to call. I am very disappointed in their service.
Do not pay for the 2 day shipping... what a joke... my order took at least a week to get to me... that is ridiculous! Very misleading the way they state it... never again...
Yvonne D.'s review of IHeartDogs earned 6 Very Helpful votes
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I ordered my package a few days ago and I just find it so odd. I never got a confirmation email...
I requested to review how much they donate but they directed me towards their charity...
Hi Yvonne, we apologize for the delayed response. We are currently experiencing a much higher than normal volume of support requests and we are working as quickly (and thoroughly) as possible to make sure everyone's questions/concerns are addressed in a timely manner. Normally, we respond to inquiries within 24 business hours of receiving them. We appreciate your patience! If you have not yet received a response please email us at orders@iheartdogs.com again and we will make sure you get taken care of. Thanks!