I would give it zero stars if it let me. I ordered 6 dresses for my bridesmaids and they kept trying to get me to custom order the sizes but I ordered just regular US sizes. They came in and they did not look at all like the picture online. I contacted them to return them and they told me I should wash them or get it altered and that would fix it. They would not give me the address to return them and kept trying to get me to sell them online or exchange them for another dress. I finally got the address and shipped them off for $120 because it is in China. I got the dresses back on my doorstep two weeks later with Chinese stamps all over it saying the address did not exist. I contacted the company for the 50th time asking if they gave me the wrong address and they said that it was my post services fault that it didn't make it and to try it again... when it had made it all the way to China... that is not my post office's fault. They have poor customer service and now I have to sell them online because I cannot deal with them anymore and I am not going to send it back again and pay another 120 dollars. DO NOT GET DRESSES WITH THIS COMPANY.
Hi Yvonne,
Thank you for taking the time to share your feedback! On behalf of myself and the rest of the Lulus team, I just wanted to say congratulations on your engagement!
I am so glad to hear that our dresses worked out for your bridal party! If you ever need assistance from Lulus, please don't hesitate to contact our customer service team. We're in the office daily and would be happy to help!
We really appreciate you leaving a review, as it helps our Lulus community.:)
Have a wonderful day!
XOXO