Zachary H.

TLDR: I took defensive driving for citation dismissal. AVOID AT ALL COSTS. I fully believe that they scam people by having a busted system to force people into paying more money to avoid the BS and support that is unhelpful. You can read my review for details. Will never use again.

Once I completed the defensive driving course it redirected me to a page where I was congratulated and had the option to pay more to get the certificates faster. I already had the standard digital delivery option (available for download exactly 7 days after completion) so i declined to give them more of my money. It informed me the certificates would be available for download in 7 days time.

8 days later: I still don't have my certificate or email confirmation of any kind so I send an email to customer support.

10 days later: I have not heard from them so I log into my account to start a live chat. I notice that the course says that I have only completed 94.44% of the lessons and 100% of the quizzes. This can't be right so I select the course. It tells me I am locked out of the course and must live chat to get in. They unlocked my account but when I tried to bring up the fact that my certificate is not available and there seems to be a bug that kept the course from being marked as complete they ended the live chat on me.

I went back into the course and resumed it. It puts me on the last slide of the course. 15 second later It redirects me to a page to congratulate me... yadayadayada. I will now be able to download my certificate in exactly seven days... again. I go back to the account overview page and it still says the course is only 94.44% complete. I do all of this again and get the same results. Ultimately I had to spend an extra $10 to get the certificate immediately because support has not helped. I tried on multiple browsers and this still happened.

After buying instant digital delivery option the page says the certificate is ready for download but I see no link for download etc. I live chat again. They say that my drivers license number is not entered into the account so that's why I'm not getting it. This is absolute BS and I 100% entered my drivers license number. Your account page gave me an alert that you cant get the certificate if you don't enter your DL# so I immediately entered it when I first started the course.