Zachary Y.

The products this company gives is not acceptable. I ordered a setting by itself for a diamond that I own. I sent over the certificate with accurate sizing several times. They provided my ring at the WRONG size. It was way to big for my diamond. I told their jeweler this multiple times but they insisted that it was sized properly. I took the setting and diamond to a jeweler to get it set and they agreed that the setting was too large. Finally the jeweler from Allurez agreed that it was the setting was incorrect for my stone. Because of all this wasted time, I missed my engagement date. To add insult to injury, the Allurez team made me pay for the shipping cost to get the ring they screwed up corrected. (Roughly $150). This cost included shipping a fake stone they wanted to use for sizing reference (since they couldn't go off of the dimensions previously given I guess). Kelley the customer service rep did her best to fix this mistake but overall, the jewelers lack of competence and the lack of accountability of the management to provide a prompt correction to their screw ups, along with the fact that I had to pay to get them to fix their own mistakes leaves a very sour taste in my mouth. I would not recommend this company to anyone.