zack z.

I ordered a catalytic converter through this website because no local parts stores could get it in within a week. This was the only website that offered expedited shipping, which is the only reason I close to use them. Big mistake. I ordered late Sunday night, choose two day shipping for an extra $40. I never once received a single email, On Wednesday when my part didn't arrive I called customer service which was very clearly somewhere in the middle east, and was told I never received an email because they didn't have one on file for me which is untrue because you can't place an online order without an email, I have get my email and was told "you'll absolutely start receiving emails about your order now". Which 5 days later i still have not gotten a single one. She then tells me that expedited shipping wasn't available for that part and I should be receiving it Friday. I use my car for work, the only reason I ordered through www.usautoparts.net was for the expedited shipping so I can get back to work. This was now not an option. It is now Friday, I haven't received my part, I can't work, I haven't gotten a single email regarding my order, the money is out of my account, and when I tried calling customer service the person on the other end spoke English so poorly I spelled my last name FIVE TIMES and he couldn't get it right, and didn't understand what I was saying so I just hung up. Ill never order through this website again. Terrible service, absolutely terrible. I hope someone reads this and it saves them a headache. Order from ANYONE else just not www.usautoparts.net