Najeeb H.

Package dimensions were not mentioned on product page, contacted chat support, the took my email to later send me the dimensions, next day contacted again and same thing happened, twice raised the issue on customer portal, but still they say that warehouse staff doesn't have 30 seconds to measure and respond customer request. What a joke.
So they told me the package dimensions on the day of pickup and when we called twice, and raised the issue 4-5 times, and I came to know that the size won't fit in the Citihop Hiace Cargo Van that I booked for an hour, in one go. So I will have to do 2 trips, and exceed the booking. At the same time I was looking to book delivery but their call canter wasn't confirming or committing or even informing about the delivery date before the payment, the same tactic they used when I asked for the dimensions (you pay then we will let you know I paid on Wednesday and till Monday night they didn't had the dimensions handy). They were saying that it will go back to auckland and will be delivered in 7-10 working days.
Overall experience is worst, was thinking to buy a mattress and a bed as well, but will look elsewhere now, that wasn't the experience I was expecting. I guess its better to buy what's insotre and pickup the same day, don't go for any future commitments,
I am still sceptical about the quality of the product, hope it will be better than the quality of Service.

They don't have any public feedback system, so putting the feedback on google maps and trustpilot, so other customers should know what they are opting for.
After posting review on Google and Trustpilot, they called and informed me that if I pay for the delivery today, I'll get the products delivered atleast by Saturday. The same they told me before making the payment that if you pay for the invoice today, you can pickup from Hamilton store by Saturday 15/7, but the next day after payment the pickup date was set to 18/7, and today since morning talked twice, with no pickup time as the order has been in transit as yet, so it looks like that won't be today I guess and a day later that's 19th