Zaklina G.

In october I made reservation in hotel Mirabeau, Bellagio Como lake. From 21.06 to 23.06.2015.It was free cancellation room before june 2015. I got confirmation booking number is *******. Later we noticed that the whole price of reservation was charged from credit card and contact the customer care service, send them bank statement. We spoke with the owner of the hotel who told us that he recharged the money and booking com. Should refund us. Several e-mails send to customer relation service by they don't reply to us any more like we didn't exist