I had been a customer for a while, the way they pack the stuff is not safe and many times items arrive damaged and with the seal broken, after complaining they refuse to accept the return and replacement. I don't trust iherb anymore. Customer service is bad to say the least.
Dear Valued Customer,
We are sorry for this incident and want to help. However, we need the order number in order to do so. May you please provide that in a direct message to us on SiteJabber? Once provided, we can expedite this matter in a further effort to help you.
We are standing by to help and hope to hear from you soon.