I mailed three books out in great condition that were hardly used. I waited for almost a month with no response from textbook maniac. I checked the order on the website and the books were rejected. They did not give a reason why or even email me that had happened. They are unwilling to send by books back that were 100% real as they were brought from my university's bookstore. This company is a SCAM! Use any other buyback site but this one.