Zoele K.

I have faced a minor problem while booking my flight tickets on TravelMerry but it was resolved very soon. It was a Sunday morning, I just got hold of my laptop and logged into the TM website, it just took 10 min for me to find the best airfare to Istanbul, got an amazing economy roundtrip fare I must say that! However the problem started popping up during the booking process, after selecting the deal when I was paying the fare with my credit card, I encountered a bad payment gateway, my transaction failed the first time probably because the site was too slow. I called the TravelMerry 24 x 7 customer line to confirm if they received the payment, the agent on the other end was kind, polite and he said it would take 2 working days for confirmation of the transaction. The good thing about TM is they are genuine and 100% reliable, just as promised I heard from the agent that my card wasn't charged and that I could book my tickets again. I was glad that everything was smooth but my advice to TM is they have to optimize their site for higher browsing speeds.