Zoe S.

Time and time again I have ordered something from a company that uses ontrac delivery and I never get my package even close to when it should arrive. I can see through tracking that it will arrive at my local delivery station where the next step is it goes out for delivery. But instead it just sits at that facility for days. Beyond frustrating and a real lack of urgency on their part. I can see it happening one time but this latest delivery was the fifth time that happened. I will say though, when you call ontrac customer service, every time the rep was extremely helpful and friendly. Now if they could only channel that into the delivery side of business.

I ordered a blouse from SHEIN and received in just a few days. I was so pleased to find that the blouse is just as pretty as in the photo and well made. I ordered in white and loved it so much ordered one in dark blue. One thing to note is they run small. I am 5'10 130lbs. And ordered the first one in large. It fit well but any smaller would have been uncomfortable. The second one I ordered a XL and it fit perfectly!

I purchased thrive Liquid lash extensions mascara and it is amazing! It goes on light and makes lashes go on forever. I also purchased the mate lip gloss shine and after buying hundreds of lipglosses looking for the right shade I have found the perfect one. And to top it off, my orders came within days of ordering. Fantastic products and Company!

I ordered two dresses in May 6 of 2018 and paid 48.00 for them. Spring ahead to July 2018 and on the 9th I received ONE of the dresses with no sign of the next one being on its way. I have left several emails to no avail and of course this day and age it is impossible to call someone or some thing. So as of July 10,2018, I have one dress and am out the other 24.00 dollars. But it isnt the money, it is the lack of communication and how long it took to get just ONE.

I just responded that the response from a cupshe rep was helpful but it was not at all. Regarding shipping costs, I live in Hawaii and apparently shipping is free for the U.S. but a LITTLE fee for Hawaii residents. The only option available given was express at 17.00$. That is not a little fee.

I think I might have been a little impatient in my first review and should have taken into account the time in shipping to Hawaii. Nonetheless, I received what I ordered and looking forward to opening it.

Help! I ordered something from Pinterest and never got a confirmation code, no information whatsoever.
But my card was charged. Doesnt show up on my history and there is virtually no way to speak with someone in customer service. Is this common? Not a review I know but a plea for help.