Log into your account and contact the business via the provided link, include your order number and name/address/phone, and send off a note. Most sales are final, I believe, unless there is specifically something wrong. The business is fair as long as you are, too. Know what to expect. It's not Amazon, you know, it's a guy in Tennessee who has a small business. He posts helpful youtube videos to showcase some of his items. I've been a mostly satisfied customer for at least 10 years. Mostly because I despise the middleman courrier. They are just too slow once they get your electronic order, then the actual item to ship out.