411Locals Questions & Answers

As one of the few certified professionals in my industry, I retired early about seven years ago, but my old clients found me on the Internet and, again, needed my services. How great... extra income! So I had someone build my website and I provided all of the script (or writing). Obviously, a new website will appear somewhere around Page 8,321 on a 'search,' so a gentleman with a foreign accent called me out of the blue and said they could help me get to Page One on most keywords for my business. I hired 411 Locals which was almost $2K annually, but I paid monthly (auto-payment). I had my website designer work on this also and did achieve Page One for the most used keywords for my business sector. It took time. Although their website says they're headquartered in Las Vegas, I never spoke to anyone that English was their native language, so communication is challenging on occasions.

At some point, everyone cancels a service for performance, no longer a need, they die... Cancelling with 411 Locals was, and continues to be worse than my divorce! Several years ago I decided that I needed some assistance in improving my position for Google® searches seeking the services my small business provides from Houston, TX. A gentleman with an accent convinced me that 411 Locals (411) could make it happen. Much to my wife's chagrin, I paid three-figures' monthly (in advance auto payment). I did see some improvement to Page One and the number of clicks' also improved. More recently, however, my visitor count to my website plateaued. After a few months I decided to cancel services with 411 via telephone, and email replies to those at 411 tried to retain my account. Quickly, I was barraged with calls from 411 personnel and several emails and each time I told them I cancelled their service and would appreciate no further contact about how "great we are." The final (I hope) phone call came yesterday afternoon, March 20,2019, and I couldn't have made my decision more clearly. Later, an email came that said, in part, "You are also acknowledging the following services were provided by 411 Locals and will be eliminated as requested: Company profile in Google and Google + Domain name and Professional Marketing Website YouTube Marketing Video Company profile from over 150 of the leading online directories." So, what you are saying is that all that I've paid for over the years, 411 is going to proactively remove? I PAID FOR THOSE SERVICES! Sure enough, within 24 hours my YouTube video was gone from my website and I've yet to discover what else they may have done. I have legal proceedings beginning. At some point, for some reason, everyone will cancel, and 411 is happy to remove anything, and everything related from one's website for which I paid almost $2,000 annually?! Look at their Home Page and see the client reviews. It's been almost two years without a comment (as of this writing)! No one is motivated to leave a positive review, or are there none? Negative reviews have been read, but never posted? I would leave zero stars' if possible! - BWC