America's Best Questions & Answers

From my experience, calling America's Best customer service is an exercise in wasting time. The telephone supervisor I spoke with displayed no interest in the mistreatment at the store, the store's loss of eye exam/purchase records, or the manager's apparent hostility towards the disabled. I was actually informed all America's Best stores have a partially hidden ("not-prominently displayed") sign stating the store can refuse service to anyone. This should be investigated.

After purchasing glasses (with and without insurance assistance) for over 35 years, I was not ever satisfied with the limited choices and sometime lack of quality of the final product. Since I've picked up my two pairs of glasses less than 24 hours ago, I can only tell you what I experienced up 'til now. The website is very user-friendly, the sales/promotions are better than any other offers by competing outlets, and there were several outlets nearby. For the first time in 35 years I was not forced to visit the only outlet in my vicinity. There, as stated before, were several nearby. All in all - the available promotion(s), user-friendly website (making a list of initial choices to the store), location, ease of making an appointment for an eye exam (included in certain promotions, and Saturday appointments always available) - made this outlet the only option for me.

Potential customers have the option of going online and going through the wide variety of frames (divided into men, women, and kids and price-point categories). Then, go to the store, hand your list to your consultant, and try on the frames. There are other on-line sellers that glasses by mail. I was turned off at the complicated criteria for measuring one's face for a proper fit. I prefer to get fitted on-site, not online.

I can't answer for any store but the one I visited. My eye exam there was conducted on Saturday morning. I do believe all stores do offer Saturday appointments, but best check by calling first.