All of the above are correct. You get nothing back. They send you what they either have currently in stock or whatever they want. They promise you the world and then even threaten you. You cannot send them back for the a refund as they refuse them. If anyone got $1 back that is an extreme exception. TELL EVERYONE, DO NOT BUY FROM THEM.

I tried for months to get a refund on a dress that was unwearable. They offered me 5% on a $250 dress. They sent so many emails that did not make sense and will no longer reply to my emails. They did not refund 1 cent. They are thieves and should be shut down. Please do not buy from them.

I kept pestering them non stop to finally to get any money back I paid registerd post and sent dress back then they only refunded 1/2 better than loosing the lot I still lost money but hope other people avoid them and read my response avoid at all cost they just want your money and they don't care about you the customer and cause they overseas you loose hope this helps just keep pestering them and tell them that hope it helps you.

They will NEVER refund you. I put my case to my bank and they were able to retrieve all my money. However I then received a threatening email from them indicating they were going to just utilise my credit card as they pleased so the bank shut that down by cancelling my card. Others I know received threatening phonecalls. So just be aware at the lengths these thieves will go to trying to intimidate you.

May as well just give up, I was trying to get a refund back for over a year and had them say multiple times they would and then never did. Then they would change their minds suddenly and say that it was over three months (because they spent so long arguing).

Depending on your method of payment... you may be able to gain a refund directly from your bank or credit supplier. Incorrect supply of goods, unable to retain a direct credit from the supplier. They may credit you directly.

You have to right it off as a bad deal I'm afraid, no one seems to get anywhere with refund or exchange. Hence the really bad reviews for service.