Dear Customer

Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to review@berrylook.com
So that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.

Berrylook

They will offer you a voucher for your next purchase, and when you refuse that, will promise you a refund that you will never get. If you paid through Paypal you can start a complaint with them, but that may not be successful either.

File a claim with your credit card company to reverse the charge. Berrylook will continually lie and tell you they will issue credit, but them make excuses over and over and NEVER give you the refund credit.

This is the same answer they post for everything. It's a scam! You'll be lucky if they email you back.