Berrylook Questions & Answers

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Here’s what consumers have asked with answers from Berrylook staff and previous consumers.

249 questions answered
15% answered in 1 day
Question:

I sthis site fake?

Answer:

Hello, Berrylook is legit and just feel free to shop here.

By Berrylook B.,
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Question:

What is the company address to return an item

Answer:

Hello, could you please tell me your order number so that I can help you soon? Any question, just contact via review@berrylook.com. Thank you.

By Berrylook B.,
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Question:

I'm trying to find an address to return some items

Answer:

Dear Customer, Thank you for your order and post here, we are sorry for the inconvenience to you. Would you please offer us your order number and the problem with your order to review@berrylook.com So that we can confirm with the relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation.

By Berrylook B.,
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Question:

Answer:

Dear customer, Thanks for your concern on our website and I am pleased to be of serving at you. We are located in Hongkong. All the items will be shipped out from Hongkong. The process time is 5-7 business days. The shipping time depends on the shipping method you will choose. We have two shipping methods available, the details are as followed: Super Savings: It takes about 7-15 business days to you after we send the order out; Expedited Shipping: It takes about 3-6 business days to you after we send the order out. Any other questions, please feel free to contact us.

By Berrylook B.,
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Question:

Is this business bogus? every email i send comes back as postmaster not able to send. i can't find a phone number for the company.

Answer:

Dear Customer Thanks for your ordering from our websites, we apologize that you had an unpleasant experience with your order. Could you please tell me your order number at review@berrylook.com so that we can solve your problem as soon As possible I am looking forward to your kindly reply. Berrylook

By Berrylook B.,
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Question:

Why are your reviews so bad.

Answer:

"Dear customer, Thanks for your email. We are sorry to hear that. Even if you saw some bad reviews about our websites, everything has two sides, and as the saying goes ""Ten thousand people have ten thousand Different views on Hamlet."" You can have a try by yourself. Also, we guarantee the good quality of our products. Please contact us if you have received damaged product. It will be solved timely till your satisfaction."

By Berrylook B.,
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Question:

Answer:

Dear Customer Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to review@berrylook.com So that we can confirm with relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation. Berrylook

By Berrylook B.,
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Question:

I am requesting a full refund on order #e-1267841 never received the order yet.

Answer:

I am requesting a full on order number: E997452 if they don't deliver it in a week from today. I am fed up waiting. Thanks! Kind regards, Mavakala Kinkani

By Mavakala K.
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Question:

What is their phone no to contact

Answer:

Dear customer, Thank you so much for contacting with us. Would you please offer us your order number and the problem with your order to review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation.

By Berrylook B.,
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Question:

I am still waiting for my refund from an order that i sent back and was delivered to you may 8th. no response to 4 of my emails i have sent to you.

Answer:

Dear Customer, Thank you for your order and post here, we are sorry for the inconvenience to you. Would you please offer us your order number and the problem with your order to review@berrylook.com So that we can confirm with the relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation.

By Berrylook B.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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