I don't know how you can actually get them to answer the correct lead time. I received an estimated ship date when I ordered an American Standard faucet. Then, they emailed me 3 more times with delays. I called them after the first delay, and while I was on the phone with the agent, she placed me on hold and called American Standard, and said they told her that there would be no more delays. After this last delay, I called to cancel the order. They said they would "request cancellation" from American Standard. The big problem is they charged my account IMMEDIATELY when I ordered the product, but won't refund the money until American Standard confirms the cancellation. The service agent i spoke with escalated to her supervisor, and the supervisor is the worst person I have ever encountered when dealing with customer service.