Thank you for your question. We ship from various vendors across the US as well as drop-ship directly from many manufacturers, so you are getting new products every time. While we do have an occasional defect get sent out, we are always quick to send a new one out to the customer. We also communicate via email if there are any back order issues with the manufacturer that were unforeseen. Thank you!

No, they are new and are the same as those that can be twice the price at other places. I have used them for my kitchen and bathroom remodels and am completely satisfied.