CanadaPetCare Questions & Answers

Here’s what consumers have asked with answers from CanadaPetCare staff and previous consumers.

10 questions answered

20% answered in 1 day

Question:

Just ensuring the bravecto product you ship will be from the same supplier as what i purchase in the u.s.? Just ensuring the bravecto product you ship will be from the same supplier as what i purchase in the u.s.?

Answer:

Yes it will be the same with the nexguard and any other product they sell. You can track it back the manufacturer via the Box

By Joshua B. over a year old

Question:

Do i need prescription for advantage multi Do i need prescription for advantage multi

Answer:

No there is no prescription needed for this or any other product on their site

By Joshua B. over a year old

Question:

Is a prescription needed for heartgard plus for a customer in the u. s. Is a prescription needed for heartgard plus for a customer in the u. s.

Answer:

No, a prescription is not needed, but you will not receive Heartgard Plus. They will send you Heartgard30 Plus, an Australian product in a totally different box. The weight is in kilograms and not pounds.

By JDray J. over a year old

Question:

Just placed an order from canadapetcare, and noticed my credit card was billed, through mauritius, an island in the indian ocean. now i'm concerned about security regarding my credit card. Just placed an order from canadapetcare, and noticed my credit card was billed, through mauritius, an island in the indian ocean. now i'm concerned about security regarding my credit card.

Answer:

Not sure about that, but my flea product for my cats came from S Africa. Not very happy about that.

By Kitty P. over a year old

Question:

I am unable to access the canadapetcare website and my emails have been returned as undeliverable. canadapetcare has been an excellent place to source revolution. is canadapetcare still in operation? how can i place an order with them? I am unable to access the canadapetcare website and my emails have been returned as undeliverable. canadapetcare has been an excellent place to source revolution. is canadapetcare still in operation? how can i place an order with them?

Answer:

WARNING! http://www.bbb.org/mbc/business-reviews/animal-online-drug-and-prescription-services/canada-pet-care-in-vancouver-bc-1256832

By Rob M. over a year old

Question:

I am reading the bad reviews and read that these products are counterfeit, is this true I am reading the bad reviews and read that these products are counterfeit, is this true

Answer:

WARNING! THIS COMPANY IS RUSSIAN AND SELLS QUESYIONABLE PRODUCTS FROM SINGAPORE. http://www.bbb.org/mbc/business-reviews/animal-online-drug-and-prescription-services/canada-pet-care-in-vancouver-bc-1256832

By Rob M. over a year old

Question:

If there will be a cat around our dog, will the flea and tick medicine be safe to use?

Answer:

It is designed for dogs. The Frontline Plus for Dogs <+22lb. Says not to use it on cats.

By Linda L. over a year old

Question:

How can you afford to charge at much lower prices than my vet's office or any other online pet care website? it seems a little "shady." is nexgard genuine? are the chewables the real deal? do you sell counterfeit merchandise? How can you afford to charge at much lower prices than my vet's office or any other online pet care website? it seems a little "shady." is nexgard genuine? are the chewables the real deal? do you sell counterfeit merchandise?

Answer:

I just received my order of 12 doses of frontline plus for cats. After calling the Merial company, they verified that this product is counterfeit. Beware.

By Nicolette C. over a year old

Question:

Are they honest? are the drugs legitimate Are they honest? are the drugs legitimate

Answer:

Yes, they are honest. I had nothing but good experiences with this company. I order Comfortis and Valueheart for my two dogs and had no more flea issues. Since I didn't send the pills to a lab for analysing the ingredients I use this as an indicator that the drugs work and think they are legitimate.

By Claudia O. over a year old

Question:

Like several of the reviewers, i too am concerned that my order of revolution for cats was shipped from singapore and i am very hesitant to use it on my cats. how do i know if the product i received is genuine revolution and not a knock-off product? why does it ship from singapore? Like several of the reviewers, i too am concerned that my order of revolution for cats was shipped from singapore and i am very hesitant to use it on my cats. how do i know if the product i received is genuine revolution and not a knock-off product? why does it ship from singapore?

Answer:

I talked with Pfizer and they said that it is not Revolution but a Chinese Knock off.

By Melissa J. over a year old

123

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

CanadaPetCare Questions & Answers

Just ensuring the bravecto product you ship will be from the same supplier as what i purchase in the u.s.? Just ensuring the bravecto product you ship will be from the same supplier as what i purchase in the u.s.?

Do i need prescription for advantage multi Do i need prescription for advantage multi

Is a prescription needed for heartgard plus for a customer in the u. s. Is a prescription needed for heartgard plus for a customer in the u. s.

I am reading the bad reviews and read that these products are counterfeit, is this true I am reading the bad reviews and read that these products are counterfeit, is this true

If there will be a cat around our dog, will the flea and tick medicine be safe to use? If there will be a cat around our dog, will the flea and tick medicine be safe to use?

Are they honest? are the drugs legitimate Are they honest? are the drugs legitimate

Can’t see your question? Ask to get answers from the CanadaPetCare staff and other customers.

If there will be a cat around our dog, will the flea and tick medicine be safe to use?