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Here’s what consumers have asked with answers from Chairish staff and previous consumers.
Mary, because, simply put, it's a truly freaking awful place to be a seller. Yes, their commission is huge, but that's not even the beginning of the problem. It's also true that on the outside, it looks like a relatively professional, albeit middling enterprise and buyers trust it at first. I understand why you ask this question. But the people behind the scenes, every single one of them from VP's down, are disgustingly petty, cruel, dishonest, manipulative, cold, strange, socially inept, paranoid and just disrespectful people. They treat sellers like absolute garbage, suspect them of the worst, offer no freedom as to the listing, barely can get something listed in 2 or 3 weeks, then suddenly they all list at 2 am on a Sunday with messed up pictures. The more you sell, the more hateful they become toward you. Every time you ask for them to fix or help with something, they keep score. Every time a client has a question about their order or cancels or returns an order, they keep tabs as well. Use this information against you any chance they get. You willl never get paid. By never I mean in order to get paid, you will have to send multiple emails in the months after your sale in the hopes that someone might look up the tracking number you provided and mark the order as delivered. These emails will also count toward that tab. They will try anything not to pay you. They will lie and say a tracking number is fraudulent or that the package never sent... holding your money. They will say the customer hasn't confirmed delivery. They can barely answer simple support questions, nonetheless keep tabs of every order tracking, delivery and payment status. When I say it's a disaster, I am not exaggerating. They also scam the uship couriers and buyers out of any last penny they can. They will violate their own terms of service without a second thought. They will never hold themselves accountable for the mistakes that happen on their end. And if you speak out at all, you will be threatened and your account closed. It's a tragic, tragic place to do business and is tantamount to a scam operation.
I'm asking myself the same question, but not only do you provide your credit card information in advance, but they actually CHARGE your card for the offer amount BEFORE the seller even sees OR accepts the offer! If they don't accept it, then you have to wait 3-5 business days to receive a refund! Are you kidding me? They are making interest off of the week that YOUR money is in THEIR account! How can this be legal for you to pay for something that may not even be available for the price you have offered? And I'm being charged $19 to ship a small boudoir pillow PLUS a $5 SERVICE FEE which goes to Chairish for "administrative & credit card fees"? I am totally disgusted
You would have to give your address also if you agree to let your item be picked up in addition to or instead of shipping. But only to the buyer not publicly never publicly. Also if your store front has led than 10 items the commission you pay is steep.
Hi there, We apologize for any frustration. If you'd like to send a note to support@chairish.com we'd be happy to help. Please make sure you've filled all of the required fields and that you are entering numbers only in the price and dimensions fields. Please remove any additional symbols like ', ", $, or anything that is not a number or decimal. For all listings, including art and rugs, make sure you've entered all three dimensions. In the case of art and rugs you can enter. 5 or 1 for the depth as appropriate. Thank you. Team Chairish
855-549-9990 Monday-Friday 8:00am-6:00 pm PST at 855-549-9990 and Saturday - Sunday from 8:30 am - 5:00 pm PST. Most calls will be responded to the same day but if not, certainly within 24 hours. Seller received payment after item sold is marked delivered which is 3 business days after buyer can make a return and up to 6 days after that. Check your shipping options on sellers page if chairish delegated chairish does if it says seller. Than seller does.
