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How come! Can't get ANYONE to speak with on "Customer Service"@ Expedia?

They try every prompt imaginable to deflect u to do it yourself online. But if you actually need to speak to someone, forget it--you just stay on hold forever, and then get a dial tone!

Worst customer service experience i've had in a long long time. Can't imagine Expedia stays in business with this kind of atrocious "customer service"!

asked by John J. on 4/16/15

2 Answers
Thumbnail of user jeffs536

Here is the email for Mark Okerstrom, CEO of Expedia Group.
I researched this with a fair amount of effort and assumed that after getting ignored by Expedia's customer "service" for two months that I would receive a refund from someone with authority and business sense. I did receive several very quick replies from high-end customer service people, and even a phone call... What I didn't get was any common sense, honestly, or refund for Expedia's documented error. However, at least they finally replied...

Here is his email:
mokerstrom@expedia.com

Helpful  (0)
Thumbnail of user tomm870

Good luck, it varies from time to time, I first had bad experiences but I am very persistent and I keep redialling. Last few years it got better and I found people after a while, maybe it got worse again. Keep trying

Helpful  (0)

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