Fabric.com Questions & Answers

Hawthorne Threads is great.

Im using them for almost a year but no more... they keep sending me 25 % discount almost every week to gain me back... NO WAY! Yeah i order atleast 2,000 each order... total loss for them... until now they still awe me money for the fleece fabric i order long time ago, when i order it it has 50 yards of it, after 10 days they gonna tell me its out of stock, waited for replacement, until now no replacement... i got a lot of horrible experience with this company,,, dirty fabric that looks like somebody use it to rub on their body... really really sucks!

My business is making curtains. I have dealt with this company for the past two years and I think the customer service department is doing the best they can with trying to making it look like the company has it together. They do not have it together at all. There is no excuse with the volume of business that they do that they cannot afford a system that can tell you immediately an item is out of stock. I cannot tell you how many times I have purchased fabric from this company only to learn three days later that it is not in stock. Then they hold the rest of your order for another three to four days after you answer an email telling them to continue to ship the rest of the order. I have had fabric arrive to me balled up in a box that they didn't even bother to put in a bag, I have had fabric with shoe prints on it in the middle of the bolt or pieces of fabric missing from a ten yard order that were cut out of the middle of the ten yards. I am trying to eventually not use this company at all anymore as they don't have a clue as to how to treat customers or just don't care. The only problem is they have run all of the mom and pop online fabric stores out of business with lower prices (this was maybe two years ago) and the smaller businesses couldn't keep up with them so they closed. Now that they have the market they have raised their prices because they have very little competition out there. If you leave a good review for this company you are one in a million that have had a pleasurable experience. Just because you bought from them once and don't have a complaint means nothing, consider yourself lucky.

It's a US website, so they'll take the money in US dollars, but if they take orders from Australia your bank or payment processor will have to convert the currency according to the current exchange rate and I think they may also charge a fee for doing this.

You would have been better off contacting fabric.com directly. It doesn't look like they even know about this website.

I would call or email them, including as much detail as you can... order #, what fabrics were ordered and approximately the time of the order. Have never had this happen to me from Fabric.com, have from another online site and was lucky that I got the help I needed. Good Luck.

As a customer of theirs, almost an ex-customer of theirs at this point, I can honestly say they have made absolutely no changes for the better in my case. They have paid absolutely no attention to any of my issues with them, which is why I'm about to become a former customer.