This company should not be allowed to represent the airlines. They are a scam. They have not refunded my ticket (full refund) per TAP policy and per their own website policy. They have violated their merchant agreement with Visa & MasterCard and this is the only way to receive the amount they with hold due to not providing a service which they have (or the airline has) cancelled. These people are crooks and thieves. I have unsuccessfully been trying to get my due back for 6 months now. They should never be allowed to operate under this or any another airline ticketing consolidator name. If you find yourself in the same situation, do place a complaint with the airline you were set to fly with as well as the US department of Transportation.

Complete SCAM! I purchased a ticket through Farescan for a flight with TAP airline. Called the airline, they advised me that they are offering a full refund, but since I purchased my ticket (PNR: R5U8JM) through Farescan, they must contact the airline's helpdesk and the refund will be given immediately. The airline went as far as put a comment on my reservation that the refund must be requested. I sent all the information to Farescan. The company is refusing to issue a refund. TAP advised me that it is illegal and to let them know that I am a US citizen. I sent a copy of my passport and another request. Farescan is taking advantage of people in hard situations due to COVID -19. If I don't get a refund and response, I am going to turn to social media and begin exploring legal options. Shame on them.