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on 8/22/18I ordered a nice keepsake wooden crate and a cheap cardboard bunny was delivered. Very disappointed.
They offer refunds... If you yell at them. Spent 30mins. On hold trying to get a refund after nicely talking to the customer service rep then they hung up and I had to call back screaming to get a refund after ten minutes of being on hold.
They offered me a free arrangement, after all the stress of them not doing their job. But why would I want to go trough the stress again. They can keep their crap I will pay more to get what I want as my time has value. They can stick their free crap couldn't get the ones I paid for right.