From You Flowers Questions & Answers

Here’s what consumers have asked with answers from From You Flowers staff and previous consumers.

20 questions answered

10% answered in 1 day

Question:

How do i get my money back? How do i get my money back?

Answer:

The customers service people were no help to me, I got a pretty quick response to my email threatening to report them to the BBC. (Which I did, even though they refunded my money)

By Jeff D. over a year old

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Question:

I'm reading a lot of bad reviews, makes me nervous. i hope my mom gets the flowers i ordered. i paid more than i expected for 4 hour delivery. can i be reassured that this company will follow through? i will be happy if she just gets flowers i ordered delivered today, before she leaves work. I'm reading a lot of bad reviews, makes me nervous. i hope my mom gets the flowers i ordered. i paid more than i expected for 4 hour delivery. can i be reassured that this company will follow through? i will be happy if she just gets flowers i ordered delivered today, before she leaves work.

Answer:

No. I do not believe this company will follow through. They cancelled my order because of the delivery date not working, and now, the same bouquet option is no longer available on their website. And a lot of the other reviews state they are quick to cancel your order, and do not delivery on the promised date, causing many individuals to request a refund altogether. I'd go elsewhere.

By Jenny O. over a year old

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Question:

I'm reading a awful lot of reviews and it making unsure of my decision. does the company follow through at all?? I'm reading a awful lot of reviews and it making unsure of my decision. does the company follow through at all??

Answer:

No, they totally failed on my order. Use a more established company

By Nick H. over a year old

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Question:

Horrible, horrible business! i get a discount through my company, but that was a wash because the service fee is more than the discount! i called and waited for over 10 minutes to speak to someone, for them to tell me that they are out for delivery between 9 and 5. i cannot believe how rude the lady was on the phone towards me. i will not be using this place ever again! ruined my mothers day surprise completely. terrible company! Horrible, horrible business! i get a discount through my company, but that was a wash because the service fee is more than the discount! i called and waited for over 10 minutes to speak to someone, for them to tell me that they are out for delivery between 9 and 5. i cannot believe how rude the lady was on the phone towards me. i will not be using this place ever again! ruined my mothers day surprise completely. terrible company!

Answer:

HORRIBLE! HORRIBLE! A SMIDGEN OF A DISCOUNT DOES NOT COME CLOSE TO RECTIFYING. NO DELIVERY AT ALL OF FLOWERS FOR A VERY SPECIAL OCCASION. NO DELIVERY, NO EXPLANATION AND POOR COMMUNICATION! SAVE YOUR TIME AND MONEY! DO NOT ORDER FROM THEM!

By Teresa C. over a year old

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Question:

Don't do it, do not order from this company. you are taking a risk in hopes your flowers arrive.. likely they won't nor will you be contacted. Don't do it, do not order from this company. you are taking a risk in hopes your flowers arrive.. likely they won't nor will you be contacted.

Answer:

Same thing happened to me. I even double checked to make sure they could deliver on time to my parents' address since it's somewhat rural and was assured they would be there on time. Flowers never got there. When I contacted customer service I was put on hold multiple times totaling more than an hour and offered a 15% refund.

By Amy W. over a year old

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Question:

Re: order # 405860387 was supposed to be delivered yesterday - it is still not delivered. thanks for nothing. Re: order # 405860387 was supposed to be delivered yesterday - it is still not delivered. thanks for nothing.

Answer:

Ordered flowers on the 14th to be delivered on the 15th. They changed delivery date on me to the 16th and then the 17th, numerous excuses and empty promises, still no flowers! Cancelled my order. Next stop BBB!

By Kimberly H. over a year old

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Question:

Do you offer refunds if you are not satisfied or you receive an item that is not as described in the phott Do you offer refunds if you are not satisfied or you receive an item that is not as described in the phott

Answer:

I ordered a nice keepsake wooden crate and a cheap cardboard bunny was delivered. Very disappointed.

By Michele W. over a year old

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Question:

Hello, i placed an order online and received a tracking number. i would like to track my order and i am unable to do this on the website as it is saying the order number and email are not valid combinations. i need help with this as i want to see if my order was delivered or when it will get there. thanks

Answer:

I told them that if they did not refund the money I would call the credit card company and file a complaint. They did refund

By Joe M. over a year old

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Question:

Trying to get an eta on when they will be delivered? Trying to get an eta on when they will be delivered?

Answer:

My delivery came at 640pm on the day it was scheduled, I checked several times during the day and couldn't get anything but thst the delivery was scheduled.

By Mary A. over a year old

Question:

Has anyone actually received their full refund from this company hoping i get my 70.00 back... Has anyone actually received their full refund from this company hoping i get my 70.00 back...

Answer:

Yes I have been informed that it will be recovered due to flowers not being delivered.

By Sandra N. over a year old

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From You Flowers Questions & Answers

How do i get my money back? How do i get my money back?

I'm reading a awful lot of reviews and it making unsure of my decision. does the company follow through at all?? I'm reading a awful lot of reviews and it making unsure of my decision. does the company follow through at all??

Don't do it, do not order from this company. you are taking a risk in hopes your flowers arrive.. likely they won't nor will you be contacted. Don't do it, do not order from this company. you are taking a risk in hopes your flowers arrive.. likely they won't nor will you be contacted.

Re: order # 405860387 was supposed to be delivered yesterday - it is still not delivered. thanks for nothing. Re: order # 405860387 was supposed to be delivered yesterday - it is still not delivered. thanks for nothing.

Do you offer refunds if you are not satisfied or you receive an item that is not as described in the phott Do you offer refunds if you are not satisfied or you receive an item that is not as described in the phott

Trying to get an eta on when they will be delivered? Trying to get an eta on when they will be delivered?

Has anyone actually received their full refund from this company hoping i get my 70.00 back... Has anyone actually received their full refund from this company hoping i get my 70.00 back...

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