G2A Questions & Answers

Here’s what consumers have asked with answers from G2A staff and previous consumers.

2 questions answered

0% answered in 1 day

Question:

What are you return policies like? im wondering on purchasing a windows key for my new build What are you return policies like? im wondering on purchasing a windows key for my new build

Answer:

They claim to have a guaranteed money back system but don't buy into that. They don't. They don't even acknowledge the 14 day cooling of period on online purchases that is a law in the EU. So basically they are criminals.

By Nick K. over a year old

Question:

Why did i get a 1.09 charge for g2a krakow? Why did i get a 1.09 charge for g2a krakow?

Answer:

Its a scam block ur cc and report fraud never go there again

By Screw G. over a year old

Question:

I received yours e-mail with refund in august. until now i didnt received it. many time i e-mail to your suport. didnt even received an answer.

Question:

If i get g2a shield and i buy an invalid steam gift key will g2a return my money fast. also will i get my 3 euros back from buying g2a shield.

Question:

So how can i get out of g2a krakow ?

Question:

"after purchasing from this website on several occasions, i had unused keys in my account and some cash in my account up to 60 euro. this site needs shut down! after being suspended for no reason, i made a ticket requesting why i was suspended ,and i got this after 4 days waiting a cold reply saying this : "hello, as i mentioned, we are not able to continue offering our services in your region. that is why we are forced to close your account, our apologies for inconveniences.regards" now, my keys are gone, money gone !!!,i then i asked my few friends in my region who are using g2a i can provide proof , they told me they can access their account without any problem !! i emailed g2a back , i told them that this a negative and false to suspend my account because there still and working in my country they dint answer , i paid for g2a shield for 1 year i have keys and my credit card , they have a copy of my passport and my driving license , and this what a loyal costumer get ???? after waiting days and day i got this answer "hello, your account is being checked by our specialists, we are working hard to provide you the best solution in this situation. i'll provide you the update as soon as your case will be solved by our specialists. apologies for the delay.regards" and still till today no answer , none knows why my account got closed!!!

Question:

I'm a first time seller and i posted a key that i had previously used from a bundle that i had forgotten that i used it. as soon as it was posted it was flagged and i contacted them immediately. i explained myself so they asked for identification and proof of purchase. i provided both immediately and explained what happened and that i just wantex the items took down. instead they frooze my account and funds continued to charge me for g2a shield draining my account and now they are ignoring me after attempt after attempt to contact help! they are flat out not anwsering me at all! i'm so sick of the run around. who do i contact to go higher then customer service.

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

G2A Questions & Answers

What are you return policies like? im wondering on purchasing a windows key for my new build What are you return policies like? im wondering on purchasing a windows key for my new build

Why did i get a 1.09 charge for g2a krakow? Why did i get a 1.09 charge for g2a krakow?

I received yours e-mail with refund in august. until now i didnt received it. many time i e-mail to your suport. didnt even received an answer.

If i get g2a shield and i buy an invalid steam gift key will g2a return my money fast. also will i get my 3 euros back from buying g2a shield.

So how can i get out of g2a krakow ?

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