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HolidayCars Questions & Answers

176 reviews
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Here’s what consumers have asked with answers from HolidayCars staff and previous consumers.

5 questions answered
20% answered in 1 day
Question:

I have 2 weeks before my booking and i need to cancel. i did not take out cancellation insurance. do i contact holidaycars or thrifty?

Answer:

Hi! When you do have a reservation with us, Holidaycars.com, you may cancel the reservation until 48 hours prior to requested moment of pick up, free of charge! We need to be informed about this, so we can further arrange the free cancellation with the local supplier. With kind regards, Joëlle

By HolidayCars c.,
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Question:

Can you tell me please how much money do i have to have available on the credit card for a small car-c3 rental 6 days sicily

Answer:

Hello Andrea! Thanks for your interest in Holidaycars! The deposit you'll need to leave with the supplier depends on the supplier and car group. For small to midsize vehicles, a deposit of EUR 1000 to EUR 2000 is common. For more specified information you can read the conditions of our rental packages or contact us by phone or email. With kind regards, Joëlle

By Joelle B.
Question:

Answer:

Hi Joe! Thanks for your question! It would not be fair to recommend the company where I'm working for. Instead I would advise you to have a look at our reviews at Trustpilot, so you can judge in a more honest way if you would use our services or not. https://www.trustpilot.com/review/www.holidaycars.com Regards, Joëlle

By Joelle B.
Question:

So....i was getting ready to reserve a vehicle for my seattle trip. just not liking all the bad reviews on you guys.

Answer:

Dear Tania F., Thank you for your message. I'm sorry to hear that you did not finished your reservation online, due to the bad reviews on SiteJabber. To give you a better overview of our company, I advise you to look at our reviews on Truspilot: https://www.trustpilot.com/review/www.holidaycars.com. On this review page we have the most reviews and therefore several opinions about the customer experience with us. Please let me know if there is anything else I can help you with.^Jessie

By Jessie W.,
Question:

I never received my voucher #626332167

Answer:

Hi Shuren, thanks for reaching out! I have noticed that the confirmation and voucher is sent to you on the 20th of April at 5:23 PM CET. Can you please confirm whether you have picked up the rental car or not?^Jessie

By Jessie W.,
Question:

I have 2 weeks before my booking and i need to cancel. i did not take out cancellation insurance as the website indicates that it is free cancellation

Question:

Why was i charged twice for the rental, once when i reserved it and again when i picked up the car? why was my signed document taken and no receipt?

Question:

I want to confirm that reservation#61402991 under teresa ropa for car rental on 9/12-9/15/17 is to be picked up at cvg airport terminal. thx, teresa

Question:

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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