Hello, AA!

We apologize for any delay. This platform is not directly connected to us and we only received the notification today. The best way to contact us is via email at info@holyhydrogen.com or call us at 9721-266-0883.

You can use any drinkable water (can not use salt water or contaminated water) for the Lourdes Hydrofix including RO and distilled water for both pitcher and main body. However, if you use RO or distilled water it will affect the hydrogen production a little. The water goes into the main body is used only for the separate electrolysis process and will not enter the drinking water in the pitcher, so you can use tap water as well.
Some area has high mineral content in the tap water or well water, and you may need more frequent citric acid cleaning than usual. For more details, feel free to give us a call Monday through Friday 10 AM to 3 PM PST.
Thank you and looking forward to connecting with you soon!