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HomeAway UK Questions & Answers

62 reviews
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Here’s what consumers have asked with answers from HomeAway UK staff and previous consumers.

3 questions answered
67% answered in 1 day
Question:

How easy is it to get a hold of customer service at homeaway.co.uk?

Answer:

Impossible - they reply once you go public only! I must have emailed them x50 and had a handful of replies

By Adam B.
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Question:

What made you choose homeaway.co.uk over similar businesses?

Answer:

We had used Owners Direct (acquired by Homeaway) in the past and found it an excellent service. I cannot mirror that recommendation with Homeaway.

By Cathal O.
Question:

Why are they adding extra charges and fees when the traveler does not pay the owner directly

Answer:

Because HomeAway is a booking site and charges their own surcharges over and above what the owner charges. If you do not wish to pay these surcharges, I would suggest searching the internet to find the property owner's own website and booking with the owner directly.

By K J.
Question:

How do i stand with getting booking date changed as not able to stay overnight in accommodation due to government lockdown rules

Question:

Please could you let me know the email and/or postal address please as i am also trying to get a refund.

Question:

Can’t see your question? Ask to get answers from the HomeAway UK staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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