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Here’s what consumers have asked with answers from Identogo staff and previous consumers.
I'm not sure if its 'legit' however, they never sent my report to the court as I requested. They emailed it to me, it went to my spam folder and when I called them they say its only good for 14 days. So I went to my local police department and had it done free. Please, do not use this company.
I was forced to. The company I was getting my fingerprints for had no other options. Believe me, they will know how Identogo treats their "customers".
When I called to report that I was stood up for my appointment, the woman was VERY nice and said they could probably waive the fee for my replacement appointment. Of course, the woman at the office I went to was much more like the other reviews I've read here. Now, what I did to get through and speak to a person was to just randomly pick numbers on their phone tree system until they tell you you've "exceeded the allowable attempts." Then you will be connected to a person. Both times I've spoken with anyone, it took a bit of a minute but not too long. I am in Texas, in case that makes a difference.
