Jen's Scrubs Questions & Answers

Question 1

Question:

Where is my order? i placed this in april and have had no response. i have called and called emailed and emailed... with absolutely no response? duane wright

Answer · 2016-06-07T10:01Z

Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms

Question 2

Question:

Ordered two sets of scrubs six weeks ago. have been tols three times scrubs on their way will arrive next week. as the next week arrives the scrubs do not! very upset. would like to cancel order have money returned immediatly to prevent me from taking legal action. Ordered two sets of scrubs six weeks ago. have been tols three times scrubs on their way will arrive next week. as the next week arrives the scrubs do not! very upset. would like to cancel order have money returned immediatly to prevent me from taking legal action.

Answer · 2016-06-07T10:01Z

Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms

Question 3

Question:

Order #: 1018872 i ordered on april 28th. my account still says awaiting fulfillment. this is my fourth attempt to try and get in contact with someone. please reply to my message. thank you. Order #: 1018872 i ordered on april 28th. my account still says awaiting fulfillment. this is my fourth attempt to try and get in contact with someone. please reply to my message. thank you.

Answer · 2016-06-07T10:02Z

Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms

Question 4

Question:

Why did service go so horribly wrong starting in march. so many 1 star reviews. not receiving merchandise, not responding to emails, taking down negative fb comments. what's going on? some customers have used them in the past and had good experiences. now, terrible. Why did service go so horribly wrong starting in march. so many 1 star reviews. not receiving merchandise, not responding to emails, taking down negative fb comments. what's going on? some customers have used them in the past and had good experiences. now, terrible.

Answer · 2016-06-07T10:02Z

Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms

Jen's Scrubs Questions & Answers

Where is my order? i placed this in april and have had no response. i have called and called emailed and emailed... with absolutely no response? duane wright

This is for jennifer b. at jen's scrubs: i just submitted a review for order number #1019916. please contact me immediately. you have all of my details. thank you.

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