Jen's Scrubs Questions & Answers

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This is for Jennifer B. At Jen's Scrubs: I just submitted a review for order number #1019916. Please contact me immediately. You have all of my details. Thank you.

asked by Jennifer P. on 6/8/16

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I updated my review with the following...--It's now 6/17/2016. Jen B., the owner of Jen's Scrubs, contacted me last week and said she has been away and her business partner has been in control and the business partner is the one who messed up all of the orders and the customer service. She said she is back in control now and is fixing everything. That is, however, a lie because I still have not gotten my order. She told me I would be receiving my order early this week which would have been 6/13 or 6/14 and now it is 6/17 and I have received nothing. When I call I have to leave a message as nobody answers the phone. On their website it says my order has shipped but it does not say how long it will take, which company is delivering, or the tracking number. They did give me a 25% refund last week which is nice but I would rather have my scrubs. If I do not get my scrubs by this coming Monday, 6/20/2016, I will have to find out how to sue them.
Ordered two sets of scrubs six weeks ago. Have been tols three times scrubs on their way will arrive next week. As the next week arrives the scrubs do not! Very upset. Would like to cancel order have money returned immediatly to prevent me from taking legal action.
Order #: 1018872 I ordered on April 28th. My account still says Awaiting Fulfillment. This is my FOURTH attempt to try and get in contact with someone. Please reply to my message. Thank you.
Why did service go so horribly wrong starting in March. So many 1 star reviews. Not receiving merchandise, not responding to emails, taking down negative FB comments. What's going on? Some customers have used them in the past and had good experiences. Now, terrible.

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