Hello Soraya, we ship thousands of orders on a monthly basis. To err is human - and we try to keep complaints to a minimum with our service. However, sometimes a customer will order custom stitching and measure incorrectly and have problems with the suit's fitting upon arrival. We do state that custom stitched items are final sale online for this reason. Customers are more likely to comment on a negative experience than a positive one. For example, look at Forever 21, Jabong, Myntra reviews online - all are great companies, but when delivering so many orders on a monthly basis, there will at times be problems. With so many orders being shipped, errors cannot be eliminated altogether. We do try to learn from each mistake and try to improve our products and services based on customer experience feedback & repeat customers notice the speed of change / improvement in our ways & speed of change / improvement on our website. If you may have any questions, please do not hesitate to email us at info@lashkaraa.com

They don't improve. I experienced them not shipping and order that I needed for a wedding in May. They offered a refund 1 week before the event I had ordered the outfit for because they had an issue in production. I gave them another chance and ordered again believing that was a one time issue. I couldn't believe my eyes when I recurved the same excuse the day before the 4 week production time. And I am STILL waiting for the outfit to be shipped 36 days later.

They lie they do not process thousands of orders a month. And comparing to forever21 etc really? And not refunding customers even when the product is not as per image shown this is not professional and is a total rip off. Please do not be fooled by their lies of "processing thousands orders a month" dear lord.

They rip you off. Take your money and you don't receive your outfits!