Le Tote Questions & Answers

Here’s what consumers have asked with answers from Le Tote staff and previous consumers.

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Question:

Impossible to cancel! i actually got a few outfits that i liked in the beginning but then i started a job that had a uniform so i wanted to cancel my subscription. i tried to cancel by email but was told it could only be cancelled over the phone. despite several phone calls, i have been unable to reach anyone. i have only managed to put the account on hold for three months. when the last "hold" was up, and they sent my "tote for review", i started making calls again. after two days of making calls and getting no one, they sent the tote as is and charged me $50. i sent it back and put the account on hold again. that hold is apparently up again. i just received this text and gave this response today. hi dana, your tote is ready to be customized! view it here: http://www.letote.com/totes/to... i want to cancel this account. i started a job that required a uniform and dont need it at this time. if i could have cancelled on-line the same way that i signed up, i might have cancelled and then tried again at a point when it would have worked for me. i tried to reach the company by email and was told that i can only cancel my subscription by phone. ive sat on hold trying to cancel my account several times. i have a job that doesnt allow lengthy periods of phone use. the last couple of totes i recieved, i have paid for without being able to use. i cant be on the phone at my job for an extended period of time. however, i can be on the internet. therefore, i will contact every high profile blogger and social media guru i can find to tell them about how this company manipulates people into signing up for a monthly fee that is easy to sign up for but incredibly difficult to get out of. i will sign every review with this: do not sign up with letote unless you want to dedicate $50 a month to them for the rest of your life! i'm so fed up with this company. while the concept is great, it's not great enough for it to be an authentic system to draw customers without "bait and switch" manipulation. oh and true to my promise: do not sign up with letote unless you want to dedicate $50 a month to them for the rest of your life!

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