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Loot Crate Questions & Answers

331 reviews
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Here’s what consumers have asked with answers from Loot Crate staff and previous consumers.

5 questions answered
0% answered in 1 day
Question:

Why reviews are mainly negative?

Answer:

If you look at the good reviews, they are from 2014. This company has gone way down since then. Now they just take your money and never ship. I wouldn't be surprised if they go out of business soon.

By sue D.
See more answers (3)
Question:

How do i cancel an order that i didn't place?

Answer:

What ever you do, go to your bank account close it, and reopen a new one in your name, that literally seems to be the only way for you to escape their stealing scams. Stay AWAY from them!

By Jacky H.
Question:

Hi why i've got wrong items. could you check it?

Answer:

Just accept the loss. It will take weeks to even get a response forom customer service and you will end up with an excuse, expense of returning what you have and will either 1) get two more wrong items after several more weeks, 2) never receive the exchange items at all or 3) get a refund if they are threatened with a PayPal claim.

By Michele M.
Question:

Do you have special offers to give as gifts? i'm not sure what type of gaming he is into.

Answer:

Do not buy them here. It takes over a month to receive anything. What you receive will be wrong. Customer service takes weeks to respond. Dissatisfied customers are always selling Crate items on eBay. Best it get them that way.

By Michele M.
Question:

Ok my twin sons have saved very hard to get a months subscription, i only want a months subscription (one off purchase). can i cancel as soon as the order is placed so only one month is received and debited.

Answer:

Don't order it! Other reviewers are saying that once you cancel it auto renews automatically. Cancelling subscriptions seems to be next to impossible!

By Roddi P.
Question:

Why have you stopped paying your vendors. going under

Question:

Hi, did george n. lose his penis in an accident, or did he ever have one?

Question:

Hello why is it so hard to cancel a subscription this is destroying a friendship?

Question:

Can’t see your question? Ask to get answers from the Loot Crate staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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