If you look at the good reviews, they are from 2014. This company has gone way down since then. Now they just take your money and never ship. I wouldn't be surprised if they go out of business soon.

Because clearly no one has had a good experience with them

There is a saying.
"People who have a good experience will tell two others. People who have a bad experience will tell the world."
Yeah those who experience bad service will shout it from the roof tops because the consumer feels they waisted their money.