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MUBI Questions & Answers

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Here’s what consumers have asked with answers from MUBI staff and previous consumers.

2 questions answered
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Question:

I'm extremely frustrated and dissatisfied with the fact that i can't watch films on my macbook air despite all my attempts having paid for 1 year membership. can you advise what i can do to resolve the situation particularly as i've paid 1 year in advance. most unsatisfactory and unprofessional of mubi.

Answer:

Mubi won't help you. They don't answer customer enquiries and they don't give refunds... make sure you've cancelled with your bank or Paypal or they'll take a subscription every year... they've made a lot of money that way. I can watch them on my Macbook Pro, but usually stay watching Youtube alongside whist waiting for them to buffer. If it's a halfway popular film you may never get to the end. Also they bring the annual payment date forward by a few days each year to catch you out.

By Celeste S.
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Question:

Why do you keep charging me despite my cancelled subscription and never responded to my many requests?

Answer:

Because that is their business model... they just put their hands over their ears and keep taking your money.

By Celeste S.
Question:

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